Returns and Refund Policy

1. Return Eligibility

  • 7-Day Cooling-Off Period: Customers may return unused, uninstalled items in original packaging within 7 days of delivery for a full refund or exchange, as per the ECT Act.

  • Defective/Damaged Goods: Items with manufacturing defects or incorrect deliveries may be returned within 6 months (CPA Section 56) for repair, replacement, or refund.

  • Non-Returnable Items: Custom orders (e.g., bespoke gate motors), installed equipment, and perishables (e.g., batteries) are excluded unless defective.

2. Return Process

  1. Request Authorization: Contact support at [client’s email] with order details and reason for return. Proof of purchase is required.

  2. Approval & Instructions: If approved, a return label (for defective items) or self-shipping instructions will be provided. Customers cover return costs unless the error is ours.

  3. Inspection: Refunds are processed within 10 business days post-inspection, especially for high-value items like automated systems.

3. Refund Methods

  • Refunds are issued to the original payment method. Store credit may be offered but cannot override a customer’s right to a cash refund under the CPA.

  • Shipping fees are non-refundable unless the return results from our error.

4. Warranty & Repairs

  • 6-Month Warranty: Covers defects in materials/workmanship. Repairs/replacements are prioritized over refunds.

  • Voided Warranty: Modifications, misuse, or unauthorized repairs invalidate coverage.

5. Special Cases

  • Direct Marketing Sales: 5-day cooling-off period with full refunds, per CPA Section 16.

  • Bulk Orders: Negotiable terms for installers/security companies (e.g., extended return windows).

6. Contact & Disputes

  • Lodge disputes via our Contact Us page. Unresolved issues may be escalated to the National Consumer Commission by either party.